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Client Engagement Services

Client Engagement Services

This page includes resources for Mobile consultants, client engagement and sales workers on work health and safety, workers’ compensation and COVID-19. Mobile consultant, client engagement and sales involve the provision of professional advice in a variety of specialised fields. This may include:


  • property consultants

  • finance consultants

  • business consultants

  • immigration consultants

  • marketing consultants

  • management consultants


Workers in this industry generally interact with clients either at their own offices, or at the client’s workplace or place of residence. Services may be provided in person or remotely.

To ensure this information is as accessible and easy to understand as possible, we refer to ‘employers’ and their responsibilities. However, both provincial and state OHS legislation, duties apply to any person conducting a business which includes employers, but also others who engage workers.

OHS Duties
Workers' Rights
Consultation
Risk Assessment
Vulnerable Workers
Emergency Plans
COVID @ Work
Health Monitoring
Physical Distancing
Hygiene
Cleaning
PPE
Masks
Gloves
Mental Health
Violence @ Work
Working from Home

Duties Under OHS Legislation

There are current public health directions restricting business operations in some jurisdictions both in Canada and the United States. If you want to know what restrictions on business operations apply to your workplace, go to your relevant provincial or state government website. Businesses must only operate to the extent permissible in each province or state. The information provided below outlines measures which cover all aspects of services offered by the industry – depending on what is permissible in your jurisdiction, some sections may not be currently relevant to your business. 

 

If you want to know how OHS legislation apply to you or need help with what to do at your workplace, contact us on 1 866 337 4734 or through our online contact form.

OHS legislation requires you to take care of the health, safety and welfare of your workers, including yourself and other staff, contractors and volunteers, and others (clients, customers, visitors) at your workplace. This includes:


  • providing and maintaining a work environment that is without risk to health and safety

  • providing adequate and accessible facilities for the welfare of workers to carry out their work, and

  • monitoring the health of workers and the conditions of the workplace for the purpose of preventing illness or injury


Duty to workers


You must do what you can to ensure the health and safety of your workers. You must eliminate the risk of exposure to COVID-19 if reasonably practicable. If you are not able to eliminate the risk of exposure to COVID-19, you must minimise that risk, as far as is reasonably practicable. Protect workers from the risk of exposure to COVID-19 by, for example:


  • considering working from home arrangements

  • requiring workers to practice physical distancing

  • requiring workers to practice good hygiene (e.g., through workplace policies and ensuring access to adequate and well stocked hygiene facilities)

  • requiring workers to stay home when sick, and

  • cleaning the workplace regularly and thoroughly


Duty to other people in the workplace


You must ensure the work of your business does not put the health and safety of other persons (such as customers, clients and visitors) at risk of contracting COVID-19. Protect others from the risk of exposure to COVID-19 by, for example:


  • requiring them to practice physical distancing, including through contactless deliveries and payments

  • requiring them to practice good hygiene, and

  • requiring others to stay away from the workplace, unless essential (such as family, friends and visitors)


Duty to maintain the workplace and facilities


You must maintain your workplace to ensure the work environment does not put workers and others at risk of contracting COVID-19. Maintain a safe work environment by, for example:


  • cleaning the workplace regularly and thoroughly

  • restructuring the layout of the workplace to allow for physical distancing, and

  • limiting the number of people in the workplace at any given time


You must also provide adequate facilities in your workplace to protect your workers from contracting COVID-19. Facilities that are required include:


  • washroom facilities including adequate supply of soap, water and paper towel

  • hand sanitiser, where it is not possible for workers to wash their hands, and

  • staff rooms that are regularly cleaned and allow for physical distancing


Provide workers with regular breaks to use these facilities, particularly to allow workers to wash their hands.


Duty to provide information, training, instruction and supervision


You must provide your workers with any information or training that is necessary to protect them from the risk of exposure to COVID-19 arising from their work. Information and training may include:


  • providing guidance on how to properly wash hands

  • training workers in how to fit and use any necessary personal protective equipment (PPE)

  • training workers to exercise adequate cleaning practices throughout the day

  • providing workers with instructions on how to set up a safe home workplace, and

  • providing workers with instructions on staying home from work if sick


Duty to consult


You must consult with workers on health and safety matters relating to COVID-19. When consulting, you must give workers the opportunity to express their views and raise OHS concerns. You must take the views of workers into account and advise workers of the outcome of consultation.


Consult with workers:


  • when you conduct a risk assessment

  • when you make decisions on control measures to use to manage the risk of exposure to COVID-19 (e.g. decisions on working from home arrangements, or restricting the workplace to allow for physical distancing)

  • when you make decisions about the adequacy of the workplace facilities to allow for control measures such as physical distancing and hygiene

  • when you propose other changes that may affect the health and safety of workers, and

  • when you change any procedures that have an impact on the OHS of workers


If you and the workers have agreed to procedures for consultation, consultation must be in accordance with those procedures. You must allow workers to express their views and raise OHS issues that may arise directly or indirectly because of COVID-19. You must take the views of workers into account when making decisions and advise workers of your decision.


Workers are most likely to know about the risks of their work. Involving them will help build commitment to your processes and any changes you implement. Consultation does not require consensus or agreement but you must allow your workers to be part of the decision making process. If workers are represented by health and safety representatives you must include them in the consultation process.


Resources and support


For more information on how we can help, select CONTACT US below or call toll free on 866 337 4734 to arrange an appointment with one of our experienced team members today.


Hygiene

There are current public health directions restricting business operations in some jurisdictions both in Canada and the United States. If you want to know what restrictions on business operations apply to your workplace, go to your relevant provincial or state government website. Businesses must only operate to the extent permissible in each province or state. The information provided below outlines measures which cover all aspects of services offered by the industry – depending on what is permissible in your jurisdiction, some sections may not be currently relevant to your business. 

 

If you want to know how OHS legislation apply to you or need help with what to do at your workplace, contact us on 1 866 337 4734 or through our online contact form.

COVID-19 spreads through respiratory droplets produced when an infected person coughs or sneezes. A person can acquire the virus by touching a surface or object that has the virus on it and then touching their own mouth, nose or eyes.


A key way you can protect workers and others from the risk of exposure to COVID-19 is by requiring workers and others to practice good hygiene. Below are measures to ensure good hygiene in your workplace.


Remember, you must consult with workers and health and safety representatives on health and safety matters relating to COVID-19, including what control measures to put in place in your workplace, as well as at clients’ premises.


Worker and visitor hygiene


You must direct your workers, customer and others in the workplace to practice good hygiene while at the workplace. Good hygiene requires everyone to wash their hands regularly with soap and water for at least 20 seconds and drying them completely, preferably with a clean, single use paper towel. If paper towels are unavailable, other methods such as electric hand dryers can be used, however, hands will still need to be dried completely.


Everyone must wash and dry their hands:


  • before and after eating

  • after coughing or sneezing

  • after going to the toilet, and

  • when changing tasks and after touching potentially contaminated surfaces.


An alcohol-based hand sanitiser with at least 60% ethanol or 70% isopropanol as the active ingredient must be used as per the manufacturer’s instructions when it is not possible to wash hands.


Good hygiene also requires everyone to, at all times:


  • cover their coughs and sneezes with their elbow or a clean tissue (and no spitting)

  • avoid touching their face, eyes, nose and mouth

  • dispose of tissues and cigarette butts hygienically, e.g. in closed bins

  • wash and dry their hands completely before and after smoking a cigarette

  • clean and disinfect shared equipment after use

  • wash body, hair (including facial hair) and clothes thoroughly every day, and

  • have no intentional physical contact, for example, shaking hands and patting backs. Workers should tie hair back to prevent it touching the client.


To enhance good hygiene outcomes:


  • develop infection control policies in consultation with your workers. These policies should outline measures in place to prevent the spread of infectious diseases at the workplace

  • prior to your worker visiting the client’s premises, ensure they call ahead to confirm with the client that everyone is well and able to proceed with the engagement planned for that day

  • ask that your client provide you and your worker with a copy of policies they have in place and talk to them about what additional hygiene measures they have in place for their workforce and premises

  • where possible, provide your worker with their own equipment, including IT equipment, and direct them to minimise the use of client equipment to the extent possible. Provide your workers with disinfectant wipes so that they can clean their own equipment after completing work at the premises

  • use electronic documents where possible to avoid contact with hard copy client materials

  • train workers on the importance of washing their hands with soap and water for at least 20 seconds and drying them correctly or using an alcohol-based hand, where hand washing facilities are not readily available

  • provide alcohol-based hand sanitiser for workers to use when travelling to and at client’s workplaces so they always have a supply to hand as they move from one location to another

  • inform workers of workplace hygiene standards that are expected of them when at a client’s premises, and

  • direct your workers to not attend your workplace or a client’s premises if they are unwell.


You should put processes in place to regularly monitor and review the implementation of hygiene measures to ensure they are being followed and remain effective. Implement regular consultation and de-brief meetings with your workers to receive reports on practices and risks they may have observed at the client’s premises so that you can raise these with the client or if required implement additional risk reduction measures for your worker.


What do I need to consider when providing hygiene facilities?


You must ensure there are adequate and accessible facilities to achieve good hygiene and that they are in good working order, are clean and are otherwise safe. You may need to provide additional washing facilities, change rooms and dining facilities. You must also consider whether there are an adequate number of hand washing and drying stations, in convenient locations, to sustain the increase in workers’ practicing good hygiene.


You may need to provide alcohol-based hand sanitiser in appropriate locations, such as entry and exits, if there are limited hand washing facilities available. Washroom facilities must be properly stocked and have adequate supplies of toilet paper, soap, water, and drying facilities (preferably single-use paper towels). They must also be kept clean and in good working order.


When determining what facilities you need, consider the number of workers on site, the shift arrangements and when access to these facilities is required.  If you have temporarily down-sized worker numbers in response to COVID-19 and these will now be increased, you must take this into account to determine the facilities you need before workers return to work.


I need to create a new eating or common area. What should I consider when making these new areas?


If creating a new eating or common area to enable physical distancing, you must ensure these areas are accessible from the workplace and adequately equipped (e.g drinking water, rubbish bins), and protected from the elements, contaminants and hazards.


You should also consider opening windows or adjusting air-conditioning for more ventilation in common areas and limiting or reducing recirculated air-conditioning where possible.


Why are paper towels preferred over hand dryers?


Paper towels are preferable as they can reduce the risk of transmission of COVID-19 by drying the hands more thoroughly than hand dryers. Hand dryers can still be used, however, there is an increased risk of transmission if hands are not dried properly.


I am providing paper towels in my workplace. What else should I do?


Providing paper towels to dry your hands after washing them is better than using hand dryers because they can dry your hands more thoroughly. If you provide single used paper towels at your workplace, remember:


  • the paper towels should be replenished as required, and

  • used paper towels should be disposed of in a waste bin that is regularly emptied to keep the area clean, tidy and safe.


Wastes (including used paper towels) should be double bagged and set aside in a safe place for at least 72 hours before disposal into general waste facilities.


What if I can’t provide paper towels?


If paper towels cannot be provided, then hand dryers may be used to dry hands. You must train workers on how to dry their hands. Placing posters near hand dryers may assist with communicating the need for hands to be dried completely. If hands are not dried completely, good hygiene will not be achieved, and the hand washing will be ineffective.


Frequently touched areas of the hand dryers (i.e. buttons to activate the drying mechanism of the hand dryer) and the entire body of the dryer should be cleaned regularly. Nearby surfaces (such as the sink and taps) should also be cleaned regularly to remove any germs that may have been spread when drying hands.


Resources and support


For more information on how we can help, select CONTACT US below or call toll free on 866 337 4734 to arrange an appointment with one of our experienced team members today.

Physical Distancing

There are current public health directions restricting business operations in some jurisdictions both in Canada and the United States. If you want to know what restrictions on business operations apply to your workplace, go to your relevant provincial or state government website. Businesses must only operate to the extent permissible in each province or state. The information provided below outlines measures which cover all aspects of services offered by the industry – depending on what is permissible in your jurisdiction, some sections may not be currently relevant to your business. 

 

If you want to know how OHS legislation apply to you or need help with what to do at your workplace, contact us on 1 866 337 4734 or through our online contact form.

What is physical distancing and how does it prevent the spread of COVID-19?


Physical distancing (also referred to as ‘social distancing’) refers to the requirement that people distance themselves from others. COVID-19 spreads from person to person through contact with droplets produced when an infected person coughs or sneezes. The droplets may fall directly into the person’s eyes, nose or mouth if they are in close contact with the infected person. A person may also be infected if they touch a surface contaminated with the droplets and then touch their mouth, nose or eyes before washing their hands.


Current health advice states that in order to reduce the risk of contact and droplet spread from a person, directly or indirectly, and from contaminated surfaces, people should maintain physical distance of at least 2 metres, practice good hand hygiene and engage in routine cleaning and disinfection of surfaces.


Physical distancing can also include requirements for there to be 4 square metres of space per person in a room or enclosed space, as well as limits on gathering sizes. These requirements differ between industries and between provinces and states. For example, some provinces and states have updated public health directions to adjust physical distancing rules in line with local circumstances, such as revising the one person per 4 square metres rule to one person per 2 square metres in some circumstances. For more information about physical distancing requirements applicable to your business, go to your relevant provincial or state government website.


Do I need to implement physical distancing measures in my workplace?


Yes. It is your duty under work health and safety laws to manage the risk of a person in your workplace spreading and contracting COVID-19, including the risk that persons with COVID-19 enter the workplace. Physical distancing is one of the key ways to lower the risk of COVID-19 being spread or contracted at your workplace.


The risk of COVID-19 should be treated in the same way as any other workplace hazard – by applying a risk management approach. In consultation with your workers, including volunteers, and their representatives (e.g. health and safety representatives (HSRs)), you will need to assess the likelihood and degree of harm people may experience if exposed to COVID-19 and then implement the most effective control measures that are reasonably practicable to manage the risk. The control measures you implement should include outcomes that support physical distancing and operate alongside measures encouraging good hygiene amongst workers and others as well as regular and thorough cleaning of the workplace.


To meet your OHS duty you should be continually monitoring and reviewing the risks to the health and safety of workers and others, as well as the effectiveness of control measures put in place to eliminate or minimise these risks. You must also assess any new or changed risks arising from COVID-19, for example customer aggression, high work demand or working in isolation. You may also need to comply with physical distancing measures issued under public health directions in your province or state. Each province and state has directions that reflect local circumstances. For more information about physical distancing requirements, go to your relevant provincial or state government website.


How do the public health directions in my province or state interact with my OHS duty?


You must comply with your province or state’s public health directions that apply to your business. Your OHS duty is to do all that you reasonably can to manage the risks of a person contracting and/or spreading COVID-19 in your workplace. Depending on the circumstances, you may need to implement control measures in order to meet your OHS duty that go beyond the minimum requirements stated in public health directions or advised by public health authorities. For example, public health directions may state you can have up to 10 customers in your shop at any one time. However, in undertaking your risk assessment you may determine that due to the layout of the workplace and your work processes, having 10 customers in the store would not effectively support physical distancing outcomes. Instead, limiting your store to 8 customers at a time would ensure everyone can maintain a physical distance of 2 metres from each other.


How do I determine which physical distancing measures to implement to minimise the risk of COVID 19 spreading in my workplace?


To determine which physical distancing measures will be most effective in your workplace, you will need to undertake a risk assessment. A risk assessment is part of the risk management process which involves identifying where the risk arises in your workplace, assessing the risks (including the likelihood of them happening), controlling the risks and reviewing these controls regularly. These steps remain the same whether you are conducting a risk assessment in relation to work health and safety generally, or specifically in relation to COVID-19. In order to determine the most effective physical distancing measures you will need to:


  • identify all activities or situations where people in your workplace may be in close proximity to each other

  • assess the level of risk that people in these activities or situations may contract and/or spread COVID-19 in your workplace, and

  • determine what control measures are reasonably practicable to implement based on the assessed level of risk


Remember, you must consult with workers, including volunteers, and their representatives (e.g. health and safety representatives) on health and safety matters relating to COVID-19, including what control measures to put in place in your workplace.


What physical distancing measures do I need to implement in my workplace?


Below are suggested measures to ensure physical distancing is achieved in your industry. Certain activities may not be permissible or there may be specific requirements in your province or state at this time and therefore some of the proposed measures may not be relevant to your workplace. For more information about physical distancing requirements, go to your relevant provincial or state government website.


Remember, you must do all that is reasonably practicable to manage the risk of people contracting and/or spreading COVID-19. Also remember, you must consult with workers and their representatives (e.g. health and safety representatives (HSRs)) on health and safety matters relating to COVID-19, including what control measures to put in place in your workplace.


What physical distancing measures do I need to implement for workers who perform work at a client’s premises?


If your business undertakes work for clients at their premises there are a number of steps you must take to ensure you and any of your workers keep safe from the risks of COVID-19 while on site. This guidance is intended for consultants, auditors, sale representatives and client engagement workers undertaking work at a client’s premises. You should also refer to our other industry guidance, with respect to measures to implement within your own physical workplace. For example, see our guidance for Offices for information on measures to implement for your business’ office building or space. Remember, you must consult with workers and their representatives (e.g. health and safety representatives (HSRs)) on health and safety matters relating to COVID-19, including what control measures to put in place at your workplace.


Worker and client interactions and work tasks


In the first instance, you should look at implementing arrangements that would allow for your workers to minimize the work they undertake at the client premises. Meetings between workers and clients should be conducted using other methods rather than face-to-face interaction where possible. This may include using electronic communication via email, teleconference and videoconference, or shared document access systems wherever possible and appropriate. It is recognised that some tasks, such as safety auditing or equipment certification/maintenance, cannot be undertaken remotely.


Where a project or engagement would usually require multiple workers visiting a client’s premises, you should consider whether the on-site work could be completed by a smaller number of workers who are assisted remotely by other workers in your workplace or at home. For example, a business owner could send a video of an existing retail fit out to a sales representative ahead of a client meeting to assist in planning for a new display. Planning as much as possible will assist to reduce the duration or number of visits required.


Where your worker is required to visit and/or work at a client’s premises, before attending a client’s workplace, you or your worker need to talk to your client about what measures they have in place to achieve physical distancing at the client’s premises. To assist with this discussion, you may wish to refer to our guidance for the relevant industry of the workplace your worker will be visiting. You should provide the client with information on the measures you are implementing for your workers and your expectations of the client.


Information received from this discussion should be used to assess the risks associated with your worker visiting the client’s premises – see further our information on risk assessments. Your worker must not attend the client’s premises if the client has not implemented adequate physical distancing or other measures to reduce the risk of your worker being exposed to COVID-19. Workers should be advised that they have the authority to not enter the client’s site, or to leave at any time if the agreed control measures are not in place or are breached by the client’s workers. You should direct your workers to maintain physical distancing with clients in accordance with general health advice where possible.


  • meetings between workers and clients should be conducted using other methods such as mobile phone, email or teleconferencing rather than face to face interaction where possible

  • if a non face-to-face meeting is not possible, ensure face-to-face time with clients is limited and that meetings do not go longer than needed. Require clients to hold meetings with your workers in spaces that enable all participants to keep at least 2 metres apart and with 4 square metres of space per person

  • request that the clients limit physical interaction with your workers. For example, request that only essential workers attend meetings the client nominates a dedicated worker to be the face-to-face liaison with your worker. If a worker needs to see different areas of the client’s workplace, for example a building site, either ask non-essential workers to leave the area or schedule a time when there are limited workers on site where possible and appropriate, and

  • if your worker is required to be working at a client’s workplace for an extended period of time, for example an auditor completing an audit, request that the client provide a dedicated work area (e.g. an office) that meets physical distancing requirements and is separate to the client’s general workforce


My workers cannot maintain a physical distance of 2 metres when performing work. Does this mean they cannot perform work?


It will not always be possible for workers and clients to keep 2 metres apart at all times at the workplace. For example, workers may have to work closely with each other or others because of the nature of the task and some tasks require workers to be in close proximity to be carried out safely. Working in close contact increases the risk of workers being exposed to COVID-19. You must consider whether the work task must be completed or could be rescheduled to a later date.


If the task must be completed and your workers or workers and customers will be in close contact, you must undertake a risk assessment to determine what control measures are reasonably practicable in the circumstances to eliminate or minimise health and safety risks from COVID-19. For example, if close contact with others is unavoidable, you must implement other control measures such as:


  • minimising the number of people within an area at any time. Limit access to the workplace or parts of the workplace to essential workers only

  • staggering start, finish and break times where appropriate

  • moving work tasks to different areas of the workplace or offsite if possible

  • if possible, separating workers into dedicated teams and have them work the same shift or work in a particular area and consider whether these dedicated teams can have access to their own meal areas or break facilities, and

  • ensuring each worker has their own equipment or tools


Personal protective equipment (PPE) may also be appropriate in some circumstances. See also our information on PPE.


On-going review and monitoring


  • to assist with contact tracing where required, ensure you keep detailed up-to-date records of the client premises where your workers have worked and request that workers keep records of persons they have substantial meetings or interactions with while on the client’s premises

  • if physical distancing measures introduce new health and safety risks (e.g. because they impact communication, mean that less people are doing a task, or increase the likelihood of client aggression), you need to ensure you and your client are also managing those risks

  • put processes in place to regularly monitor and review the implementation of physical distancing measures to ensure they are being followed and remain effective. Implement regular consultation and de-brief meetings with your workers to receive reports on practices and risks they may have observed at the client’s premises so that you can raise these with the client or if required implement additional risk reduction measures for your worker


Do workers need to practice physical distancing when on a lunch break or when travelling to and from work?


Yes. Workers must always comply with any provincial or state public health directions or orders. This includes maintaining a physical distance of 2 metres between people. In some provinces and states there are strict limitations on gatherings in public places. This means that in some circumstances, workers cannot eat lunch together in a park or travel together in a vehicle to and from work. You should refer to your provincial or state health authority for further information on specific restrictions in place under public health directions or orders in your province or state.


My workers need to travel in a vehicle together for work purposes. How do they practice physical distancing?


You must reduce the number of workers travelling together in a vehicle for work purposes. You should ensure that only two people are in a 5 seat vehicle – the driver and a worker behind the front passenger seat. Only one worker should be in a single cab vehicle. These measures may mean:


  • more of your vehicles are on the road at one time

  • more workers are driving and for longer periods than usual (if driving by themselves)


Because of this, you should review your procedures and policies for vehicle maintenance and driver safety to ensure they are effective and address all possible OHS risks that arise when workers drive for work purposes. If workers are required to travel together for work purposes and the trip is longer than 15 minutes, air conditioning must be set to external airflow rather than to recirculation or windows should be opened for the duration of the trip. You must also clean vehicles more frequently, no matter the length of the trip, but at least following each use by workers. See also our information on Cleaning.


Resources and support


For more information on how we can help, select CONTACT US below or call toll free on 866 337 4734 to arrange an appointment with one of our experienced team members today.


Mental Health

There are current public health directions restricting business operations in some jurisdictions both in Canada and the United States. If you want to know what restrictions on business operations apply to your workplace, go to your relevant provincial or state government website. Businesses must only operate to the extent permissible in each province or state. The information provided below outlines measures which cover all aspects of services offered by the industry – depending on what is permissible in your jurisdiction, some sections may not be currently relevant to your business. 

 

If you want to know how OHS legislation apply to you or need help with what to do at your workplace, contact us on 1 866 337 4734 or through our online contact form.

OHS legislation cover risks to psychological (mental) health too. This is a stressful time for everyone, and you must do what is reasonably practicable to eliminate and reduce the psychological risks to workers and others at the workplace.


Under OHS laws, you must eliminate or minimize the risk to psychological health and safety arising from the work carried out by your business as much as you reasonably can. To determine what measures to put in place, you should carry out a risk assessment and consider all the risks to psychological health in your workplace. You must also consult your workers and their representatives. Workers often know what the issues are and have ideas about how to manage them.


Once you have consulted workers, determined appropriate measures and put them in place, continue to review how you are managing the risks to check your measures are working. This is an unprecedented time for all employers and workers. You may wish to seek professional advice on your OHS duties and how to meet them in your particular circumstances. The OHS regulator in your province or state may also be able to provide further advice.


What causes psychological injury? What are psychosocial hazards?


A psychosocial hazard is anything in the design or management of work that causes stress. Stress is the physical, mental and emotional reaction a person has when we perceive the demands of their work exceed their ability or resources to cope. Work-related stress if prolonged or severe can cause both psychological and physical injury. Stress itself is not an injury. For many people, the COVID-19 pandemic has introduced and increased a range of psychosocial hazards in the workplace, at a time when a range of other non-work related psychosocial risks are also occurring (uncertainty about future employment, social isolation etc.). Psychosocial hazards arising from COVID-19 include:


Exposure to physical hazards and poor environmental conditions


  • concern about exposure to COVID-19 at work

  • poor management of OHS risks, lack of equipment and resources, such as insufficient appropriate PPE

  • exposure to poor conditions such as heat, cold or noise in temporary workplaces


Exposure to violence, aggression, traumatic events and discrimination


  • increased work-related violence, aggression and incivility from patients, customers and members of the public

  • serious illness or death of colleagues or clients e.g. nursing home deaths due to COVID-19

  • racism, discrimination or stigma stemming from COVID-19

  • self-isolation as a result of suspected workplace exposure


Increased work demand


  • increased workloads e.g. supermarket home delivery drivers doing more deliveries and longer hours

  • increased time at work e.g. additional shifts as production moves 24/7 to meet increased demands

  • increased workload e.g. because of increased cleaning requirements or reduction of workers in workplace due to physical distancing requirements

  • work required to adjust to rapid change e.g. buying new equipment or setting up new procedures


Low support and isolated work


  • working from home or isolation from others due to physical distancing or isolation requirements results in feelings of not being supported

  • reduction in number of workers at workplace completing physical tasks to maintain physical distancing requirements

  • failure (perceived or real) of employers not implementing new policies and procedure to address new working arrangements


Poor workplace relationships


  • increased risk of workplace bullying, aggression and harassment as pandemic continues

  • workplace racism, discrimination, or stigma, including towards those that have had COVID-19 or are perceived to be a greater risk to others

  • deterioration of workplace relationships as competing demands lead to less regular and effective two-way co